Our company NDC - BPO a Software Consultancy and a 300 seat Call Centre with High Speed Internet through Fibre Optic Connectivity, was established in 2005
We have DXX Fiber Optic connectivity giving crystal clear voice quality and state of the art PCs and VOIP systems, all with UPS Backup and a Standby Cummins Generator to power the whole facility, Call Recording capability, In house Hardware & Tech. support, around the clock Cafeteria, Air-conditioned Environment, etc.
We provide the following services to Domestic as well as International Clients. Some of the services provided by our company are mentioned below:

Computerized Maintenance Management System ( CMMS)

Whether you’re a manufacturer, distributor, government entity, or service provider, you need enterprise asset management software that helps you:

• Keep your plant, equipment, and facilities available, reliable, and safe.
• Meet your environmental, compliance, and service goals.
• Cut your inventory levels, purchasing costs, and energy use.
• Improve your staff’s productivity. 
• Make better decisions, faster.

That’s what you get Maintenance Management software from NDC-BPO. A solution that helps you drive your Maintenance Management plans, decisions, and actions to reduce energy use. More than 10,000 organizations worldwide have used these kind of systems to save money and increase profits, and you can, too. For ideas and insights on maintenance management, energy conversation, reliability engineering with EAM, contact NDC-BPO.

NDC-BPO helps you with:

• Maintenance—Schedule preventive maintenance, and assign resources where they’ll do the most good.
• Uptime—Find out where and why your capital assets might fail, and plan alternatives.
• Reliability Management—Predict equipment reliability problems so you can prevent them from happening.
• Inventory/Warranty—Reduce inventory and purchasing costs, and collect on warranty-related claims.
• Strategic Planning—Manage your assets so you can meet corporate performance goals.

Outsourcing Of  Facility To Clients Involved In :

• Software development
• Web development
• 24 X 7 Remote Technical Support through Call Centre
• Telemarketing / Inbound Call Centre
• Document Management Services
• Financial Accounts Outsourcing ( Book- Keeping)
• Medical Coding & Billing
• Information Technology Training
• Other Technology  based businesses

Apart from the  Office space with High Speed Internet that the Clients take, they have access to meeting rooms,  a Conference Room which is also used for Training purpose,  round the clock cafeteria and business services. Staff is available round the clock at the Reception and for other administration and maintenance of the  facility. In  addition to the above facilities, all equipment runs through UPS  for uninterrupted  service and is further backed up by  106 KVa  generator.

24 X 7 Remote Technical Support:

We have a very good Technical Team which can handle incoming technical support calls 24 x 7. Level I & II Technical support may be delivered by different technologies depending on the situation. For example, direct questions can be addressed using

• SMS,
• Online chat,
• E-mail or Fax; basic software problems can be addressed
• over the telephone or
• using Remote network support

Level I Technical Support:
Level I specialist is to gather the customer’s information and to determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem. When analyzing the symptoms, it is important for the technician to identify what the customer is trying to accomplish so that time is not wasted on “attempting to solve a symptom instead of a problem.
Level II Technical Support:
It is synonymous with level 2 support, support line 2, administrative level support, and various other headings denoting advanced technical troubleshooting and analysis methods. Technicians in this realm of knowledge are responsible for assisting Level I personnel solve basic technical problems and for investigating elevated issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues.

Telemarketing / Customer Support:
We have a very good Team  of  Call Centre Agents with native and neutral accents who can handle incoming Customer Support calls 24 x 7 and are capable enough to achieve the targets.

Document Management Services:
We provide turn key Document Management Services. With our DocWorX® Document Management System software we can  import ,index  and archive scanned documents, which can  be retrieved  in a blink of an eye.

Financial Accounts Outsourcing:
We have a Team of experts having command over various Accounting softwares including ‘SAGE’ as per international standards to handle the client’s book keeping.

Medical Coding & Billing:

NDC-BPO is a well established online receivables company exclusively serving medical professionals across the United States.  We are a Practice Management, Medical Billing and Transcription Services company. We provide the support, knowledge and technologies for Medical Practices and Billing Companies to succeed.  Medical Practices, Consultants, Clinics, Billing Companies and Claims Processors all benefit from our services.

Some Pictures of our Center